User does not exists

[krkasani]

Hi All,

We are facing an issue while raising the change user access request with existing user. system throwing an error message "user does not exists in system". (not able to submit the request)

However, this issue has been occurring for all existing users for particular plugin system only and existing user id validation is working well for rest of the plugin systems.

User ids are does exists in both tables GRACUSER and GRACUSERCONN for plugin connector, but system is unable to validate with the tables in GRC.

Observations:

I have noticed that while raising a change user request for existing user (user group is getting populated by default for working plugin connector but for issue connector "user group" is not getting populated)

All existing users are able to submit the new user access request

Configuration details:

Data source has been maintained for plugin connector already

Global provisioning settings are maintained as "provisioning validation value set to error" (we have separate ARQ's 1. New user request 2. change user request)

Param 2051 was set to NO

If any of you have come across this situation, please assist

Thank you,

Eswar

[former_member226273]

Hello Eswar,

Please check the connection to plug in system, perform both connection test and authorization test.

Try after running sync jobs for the mentioned plug-in system.

Kind regards,

Yashasvi

[krkasani]

Hi Yashasvi,

Thanks for your response...

RFC is working well and also sync jobs is able to fetch all profiles, roles and users from plugin system.

Regards,

Kotesh