Problems Running SAP GUI 7.20

[#1]

Hi-

I tried installing the SAP GUI 7.20, but I encountered some issues running it. The installation process ran fine and said it finished successfully, but the logon pad will not start up. When I tried to start it, I see the SAP intro screen for a second, then it disappears and nothing else happens. I check the task manager, and no processes seemed to start on my PC, either.

I am running Windows 7 Enterprise Edition.

I first tried installing 7.20 on top of a 7.10 patch 17 GUI. When that didn't work, I re-installed 7.10 patch 17, then I un-installed it - thinking I missed that step the first time. I then installed 7.20 again. The 1st time I tried to run it I received a Windows message for an "abnormal program termination". From that point on, the behavior was as I mentioned above.

Any ideas?

Thanks and Regards,

Mark

[martin_dahm]

Hi Mark,

it seems to be a problem with the authorizations, because we had the same error, but it occours not with admin rights.

We changed the properties from the SAPLOGON "C:\Program Files\SAP\SapSetup\setup\SAL\SapLogon.s8l" to "C:\Program Files\SAP\FrontEnd\SAPgui\saplogon.exe resp "C:\Program Files\SAP\FrontEnd\SAPgui\saplgpad.exe

best regards

Martin

[Former Member]

Martin,

Thanks for the info. It did seem to go a little further than last time. I did not get the same run time error, but sadly, the intro screen appears for a split second and disappears (still).

I was able to use some desktop shortcuts that brought up the logon screen, but after entering my credentials - nothing happens.

In both cases, no processes are started on my PC.

We do have a .INI file that is used globally across the company to ensure that only systems a user needs appear in the Logon Pad. Has the .INI file changed formats from 7.10 to 7.20 and could it be affecting my Logon Pad? I wouldn't think it would affect the desktop shortcuts, though.

If anyone else has a suggestions please let me know.

Regards,

Mark

[Former Member]

Mark,

Please launch the SAP GUI Configuration from Start -> All Programs -> SAP Front End . Once launched, go to Security -> Security Settings. Change the Status on the right pane from 'Customised' to 'Disabled'. It should work.

Regards,

Mahathir