Problems Running SAP GUI 7.20

[#1]

Hi-

I tried installing the SAP GUI 7.20, but I encountered some issues running it. The installation process ran fine and said it finished successfully, but the logon pad will not start up. When I tried to start it, I see the SAP intro screen for a second, then it disappears and nothing else happens. I check the task manager, and no processes seemed to start on my PC, either.

I am running Windows 7 Enterprise Edition.

I first tried installing 7.20 on top of a 7.10 patch 17 GUI. When that didn't work, I re-installed 7.10 patch 17, then I un-installed it - thinking I missed that step the first time. I then installed 7.20 again. The 1st time I tried to run it I received a Windows message for an "abnormal program termination". From that point on, the behavior was as I mentioned above.

Any ideas?

Thanks and Regards,

Mark

[Former Member]

Generally I have found when install issues arise with the SAP GUI you need to do a thorough uninstall of the product, and look at the installation logs in the SapSetup folder for clues , extreme cases require deletion of folders, registry entries etc.