MSMP Workflow Path using User Group

[Former Member]

Hi Experts

We are currently on GRC10 SP09 using AC and have a default path, where an Access Request goes to the Manager and then to the Security Team.

Our business requirement is it should Workflow to a Controller/Reviewer and then to the Manager. This Controller/Reviewer would be linked to the User Group on a table or somewhere. So each User Group should have a Controller/Reviewer linked to it.

So when an Access Request is created it will first workflow to the Controller/Reviewer that is linked to the User Group of the employee and once approved/submitted it will workflow to the Manager.

Does anyone have any suggestions before we customize?

Regards

Mustafa Motalib

[Former Member]

Hello,

I have tried to create a BRF+ custom agent based upon the User Group field as a determining condition (just as shown in this thread). The user groups do exist in sync across all systems (including GRC) and the approver's assigned in the rule are all valid GRC users.

Whilst simulations work fine within the BRF+ workbench itself, the actual custom agent fails to operate within the MSMP process and shifts the request to the escape route instead as it can not determine the approver.

SAP note https://service.sap.com/sap/support/notes/1783743 is not applicable as we are on SP12.

Any useful help will be appreciated.