MSMP Workflow configuration issue

[santosh_krishnan2]

I've configured the MSMP workflows according to the slide decks that have been published.  I'm experiencing the following problem.

1. In the case of SPM, when the firefighter logs in, the controller gets notified correctly that the login has occurred.  However, no subsequent workflow notification is sent that the controller can use to audit the usage.  I've checked SOST and there's no email that has been sent.

2. In the case of Access Request, when I place a request, I get an email notifying me that the request has been placed.  If I place the request for someone else, I still get the notification that the request has been placed, but the person for whom the request has been placed doesn't get notified.  The manager in both cases has been manually picked and I've validated that the email address is working.  Yet, the manager never receives any notification.

When I log in as the manager (all these are test accounts), and go and retrieve the request, I'm unable to approve or reject it.  The same is true for the SPM issue in point 1 above.

I've looked at the MSMP workflow configuration but am not clear on where to look to address this issue.  Your help is much appreciated.

Thanks,
Santosh

[Former Member · Accepted solution]

Hi Santosh

It is a issue of notification settings.Do the Following

1.You need to define the notification settings for submission and closure of the request with proper Agents.I am attaching the example which I have used which will send the notification on every request submission and closure to the user who raises the request.

2.For Manager/Approver  to recieve notifications for every new item in his/her queue again you need to define at each stages the notification settings with proper agents.I have attached the example I used for the Manager at Manager stage.

3.For Controller to receive notifications in his/her mail also you need to set the Notification settings for the workflow.Please check the example I used in my case for Controller to recieve notification.

Here Current Approver will be Controller .As you have already defined Controller as your approver for this workflow.

Hope this will help you.Please let us know how it went.

Regards

Pradeep