Missing User details in GRC Access Request

[Former Member]

Hi,

When creating a change user request in GRC 10 not all the User Details are available in the request to IDM ?

Any idea please?

Niad

[former_member192902]

Hi Niad,

Please can you provide the Change request screen with available data so that we can guide you.

With Regard

Trinadh Bokka

[plaban_sahoo6]

Hi,

Could you check if you have all user details in your request. you can verify the same from 'User details data source' and check the source.

Also, you can test the service GRAC_REQUEST_DETAILS_WS, on whether it is giving correct results

Regards

Plaban

[Former Member]

Hi Plaban,

I tested the WS and all data are available and correct. After tracing the request from GRC not all User Details are available in the spml payload.

Thanks,

Niad