Major problems installing GUI v7.30

[Former Member]

Hi folks,

Has anyone else had any issues installing version 7.30 of the SAP GUI?

It just will not install for me.  I have a little over 300 PCs to upgrade, mainly from v7.20 to v7.30 with a small number from v7.10 to v7.30.

I have tried every single different scenario I can think of:

1) Out of the box PCs

2) Installing 7.30 over 7.10

3) Installing 7.30 over 7.20

4) Removing 7.10 before installing 7.30

5) Removing 7.20 before installing 7.30

6) Remote installations

7) Manual "at the PC" installations

😎 Installing logged in as a Domain Admin

9) Running the .exe as Domain Admin but logged in as the power user

10) Uninstalling previous version and removing all traces of SAP before installing 7.30 (registry/directories)

11) Switching off Anti-Virus before installing

12) Attempted installations on Windows 8, Windows 7 and Windows XP.

13) Attempted installations on both 32 bit and 64 Windows Operating Systems.

The end result has now been the same on 22 out of 24 attempts.  The installation finishes with 231 errors (always 231) and when I try run the software I get the following message:

"The program can't start because MSVCR100.dll is missing from your computer.  Try reinstalling the program to fix this problem"

I have raised this issue with SAP, followed a long list of instructions whilst some debugging software is running to collect data.  I've sent the log files to them to which they reply and tell me that the log file states the software was installed correctly.  Which is WRONG!!

And besides, even if it did, it's unacceptable to have to perform these actions (taking over an hour) to install the latest GUI over 300 times!!

Since then, SAP have gone quiet.  I don't want to try anymore until I fix this.

The 2 out of the 24 that worked were identical to 6 of the PCs that failed (both in hardware and software, even down to Windows Updates!).  There seems to be no pattern.

Has anyone out there experienced issues installing 7.30?

[Former Member]

Just tried a brand new "out of the box" laptop.  Literally switched it on, put it on the Domain and ran the install (which was downloaded from the Service Marketplace).

The outcome is this:

The installation of SAP Front-End components failed with 136 error(s)

And the GUI will not run.

It's a brand new machine!

SAP need to step up here.  But they have just washed their hands of it.

[S_Sriram]

Hi Paul

I thing its installation media issue. Could you pls try to download the installation media and Patch level 5 from service market place and than try again Kindly refer the below screen shot download locations

Thanks & Regards

Sriram

[Former Member]

Hello,

The media I am using is downloaded from the service market place. 

[S_Sriram]

Hi Paul

When you are install the new version of SAPGUI 7.30 ,first thing you have to uninstall the old version(SAPGUI 7.10 or 7.20 ) and rename the folder c:\program files\sap\frontend.

Kindly try in this way and tell us the status

Thanks

Sriram

[jude_bradley]

Hello Paul,

Please raise a support messsage,and upload the installation logfiles.

named (Client.zip), found at the following location:

%PROGRAMFILES%\SAP\SapSetup\LOGs\*

and from the installation server, preferably named (Is.zip), found

at the same location but on the installation server.

Regards,

Jude