Major problems installing GUI v7.30

[Former Member]

Hi folks,

Has anyone else had any issues installing version 7.30 of the SAP GUI?

It just will not install for me.  I have a little over 300 PCs to upgrade, mainly from v7.20 to v7.30 with a small number from v7.10 to v7.30.

I have tried every single different scenario I can think of:

1) Out of the box PCs

2) Installing 7.30 over 7.10

3) Installing 7.30 over 7.20

4) Removing 7.10 before installing 7.30

5) Removing 7.20 before installing 7.30

6) Remote installations

7) Manual "at the PC" installations

😎 Installing logged in as a Domain Admin

9) Running the .exe as Domain Admin but logged in as the power user

10) Uninstalling previous version and removing all traces of SAP before installing 7.30 (registry/directories)

11) Switching off Anti-Virus before installing

12) Attempted installations on Windows 8, Windows 7 and Windows XP.

13) Attempted installations on both 32 bit and 64 Windows Operating Systems.

The end result has now been the same on 22 out of 24 attempts.  The installation finishes with 231 errors (always 231) and when I try run the software I get the following message:

"The program can't start because MSVCR100.dll is missing from your computer.  Try reinstalling the program to fix this problem"

I have raised this issue with SAP, followed a long list of instructions whilst some debugging software is running to collect data.  I've sent the log files to them to which they reply and tell me that the log file states the software was installed correctly.  Which is WRONG!!

And besides, even if it did, it's unacceptable to have to perform these actions (taking over an hour) to install the latest GUI over 300 times!!

Since then, SAP have gone quiet.  I don't want to try anymore until I fix this.

The 2 out of the 24 that worked were identical to 6 of the PCs that failed (both in hardware and software, even down to Windows Updates!).  There seems to be no pattern.

Has anyone out there experienced issues installing 7.30?

[Former Member]

Hi Paul,

Please take a look at SAP Note 1553465 Prerequisites for 720/721 EXT and higher kernels on Windows.

Each SAP kernel has program dependencies on the Microsoft C-runtime. Since the C-runtime is not part of the kernel, you have to install the relevant C-runtime before you start the SAP system. Otherwise, you will get an error message similar to this:

This application has failed to start because MSVCP100.dll was not found. Re-installing the application may fix this problem.

I would highly recommend applying the latest SAPSETUP 9.0 patch 36 as part of your solution.

Cheers,

Dan Mead

[Former Member]

Hi,  thanks for the suggestion.  Our SAP system is installed on an AS400/iSeries platform (I should've said - my bad).  I think this note you have suggested relates to a Windows platform.

[jude_bradley]

Hello Paul,

You will need a Windows server OS to distribute the SAPGUI installation.

It's recommened that you createa an installation server as your starting point.

See http://scn.sap.com/docs/DOC-30247

[Former Member]

SAP runs on an iSeries.  However I do have an Installation Server setup on a Windows OS and used that server to create the package.  I initially tried to push this out using a batch file to run the program.

That failed miserably.

So I've attempted the installation using numerous different methods, right down to sitting at the PC with the installation files on a USB drive and running it locally.

Still doesn't work.  This is the same now on almost 40 different PCs.  Some of which are identical to PCs in which the installation has been successful.

I have no idea what is going on.  It should be a simple process but it's proving to be an absolute nightmare.