GRAC_ALERT_GENERATION

[#1]

Hello colleagues,

I cannot get any mail from tcode GRAC_ALERT_GENERATION. In order to get them I followed the very useful docs here and here.

I also executed tcode GRAC_ACT_USAGE_SYNC before starting GRAC_ALERT_GENERATION. I see that table GRACALACTLOG is filled with data, and data presents in GRACALHDR table too. In NWBC, Access Alerts section, I see that alerts are available.

I know that this topic is not new and many resolved issues published here, but I don't know why I cannot get the required results.

The system has the following level of SP:

COMPONENT

RELEASE

EXTRELEASE

GRCFND_A	V1000	0020
PI_BASIS	702	0017
SAP_ABA	702	0017
SAP_BASIS	702	0017
SAP_BW	702	0017
ST-A/PI	01Q_700	0000000002
ST-PI	2008_1_700 0012

Maybe I don't get the idea of GRAC_ALERT_GENERATION process, could explain me then? As I understand, the process has the following steps:

GRAC_ACT_USAGE_SYNC synchronizes all tcodes performed in the system.

GRAC_ALERT_GENERATION looks for the nonmitigated/mitigated risks (that we opt on the selection screen)

If events according to our criteria are fulfilled then message goes to monitor and approver.

I set wf-batch, monitor and approver emails.

I run the tcode neither as monitor nor approver.

Dispite the message, I don't receive mails (SCOT is empty)

The only thing I suspect wrong is empty rows in mitigation controls. I didn't maintained them.

Please help me to understand where I have made a mistake

Regards,

Artem

[plaban_sahoo6]

Hi,

yes, Risk should have Owners and these owners should have email in SU01. Also, check your SCOT/SMTP settings with Basis team.

Yes, Alerts are generated if Mit. monitors do not execute report within the time frame specified. So, they should also have email in SU01.

Regards

Plaban