Introduction
This article was written to give an idea about what we can do with Sap Contact Center (BCM) in case we have many calls and few agents. Suddenly you may realize that you have too many calls waiting in queue and agents are not able to h...
Hello,
Very interesting blog. Thank you,
I have one more question related script fulfillment. I have create a script and everything looks in first run.
When i try for second time, it shows the script name but it is not opening. It shows just hi...
