basisteam
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Member since ‎2013 Nov 10

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  • 14 Posts
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Sap Bcm (Cctr) OB Campaign and IVR integration

2018 Jan 09
Dear All, Do you know if there is any way to combine Ob Campaign with Ivr in Bcm? It will be great feature if we will be able to create a campaign, execute it, and when customers answers to the call, it should be transferred to a custom IVR where...

Sap CC Ivr cannot reach child element

2016 Nov 17
Dear Expert'sI am trying to built an IVR which is calling one Web-service that provides more than one parameters. I cannot reach child elements. As i understand in Ivr there is no "loop" or "for" option. In below print-screen there is a web-service t...

SQL Server 2012 Cluster in VM Ware platform

2016 Sep 22
Hello,Can we install SQL Server 2012 Clustered in VMware platform?Is it possible,From documents it shows that BCM can be installed in VMware platform, it is tested, but is there any info for which version of VMWare platform can be supported to instal...

Call back functionality for Contact Center Agent

2016 Feb 05
Hello all,We are trying to set up SAP CCtr Call back functionality according to our business request. SAP Contact Center 7.0.9 o We want that call back function to be executed when 2 or more agent from this queue are available.o During communication ...

Marketing: How to Add more Font Type in Mail Template

2015 Nov 25
Hello,In CRM Marketing Mail Template only Five Fonts are defaulted.How to add more font type in mail template.Solution provided in https://scn.sap.com/thread/1414014is not relevant, because in my case, table TBTFFONTMAP is empty.Thanks for your sugge...