As technological innovations rush forward, it provides retail customers with greater accessibility, convenience, and customizability. Today’s tech-savvy customers can order their favorite products from the comfort of their homes with a few clicks. Th...

In our work sphere, with many new concepts and practices gaining mainstream significance due to COVID, we often keep wondering their longevity once we are able to successfully beat the pandemic for good. And speculations circulating work at home usin...

The concept of customer experience is something that remains unclear to many businesses. While some businesses think it is similar to customer service, others consider training their employees to assist customers in shopping. But none of these appro...

Ever since the pandemic shook the world, businesses have had to shift to digitalizing all their operations. Be it remote working employees or handling business operations, switching to the digital mode has catapulted the formation of online contact c...

One of the most concerning issues that the world is battling with, apart from global warming, is the rise of cybercrimes. Not a single person or entity in the present world is safe from cyber miscreants who always manage to find ways to create havoc....