About PaulOSullivan

PaulOSullivan

I like the term the citizen consumer. Each one of us is a citizen and also a consumer. We deal with governments at multiple levels (local, state, federal) and we deal with companies as consumers / customers. Commercial companies are in fierce comp...

PaulOSullivan

Rick Parrish from Forrester published a great blog on the state of customer experience (CX) in US government. What is nice about this blog is that is compares the government CX with over 300 companies in other industries. I like the way Rick points o...

PaulOSullivan

When most people think of a big sister I hope they think of someone loving, nurturing and caring. I grew up with 2 brothers so I did not personally experience this. Yet I am sure that a good big sister grows into great mother of which I know I had ...

PaulOSullivan

Government service delivery is changing with the advent of digital government. Governments need to take a customer centric approach and not focus on internal process to best serve their customers.So what is a “one-stop” portal and what is design thi...

PaulOSullivan

Hi All,I recently came across this information from the State of North Carolina General Assembly website. These presentations are from the official web site of the State of North Carolina General Assembly.http://www.ncleg.net/DocumentSites/committees...

PaulOSullivan

Can the external user be "anonymous" such as a citizen?

PaulOSullivan

Change request will be coming later this year.

PaulOSullivan

Hi,Yes, Grantor was released as part of S/4HANA in October 2022.https://help.sap.com/docs/SAP_S4HANA_ON-PREMISE/6d5c8dacefc54f6b879285c366aec1b1/31942d302c43493391b71ef16bc2e621.htmlAdditional capabilities will be released in February 2023 and again ...

PaulOSullivan

Agree wholeheartedly, would love to see more government organizations leap frog into the digital world instead of taking incremental steps. Often these small incremental steps leave them further behind private sector who are leading the charge.

PaulOSullivan

Hi Bhasin,You need to read through table "CRMD_ORDERADM_H" where the OBJECT_TYPE is "BUS2000270".See the post linked above from Des with the Grantor tables to see the other OBJECT_TYPES.You will then need to call FM "CRM_ORDER_READ" and get the impor...

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No need to reinvent the wheel to improve citizen service.

What do deep sea sponges have to do with Government Customer Experience?

How about "Big Sister" instead of "Big Brother" for better Digital Government

Can governments use design thinking to improve one-stop government?

State of North Carolina Grantor initiative

Re: Create Workspace Accessible to Selected Users/Roles with Read Only Mode

Re: SAP Grantor Management is now available in SAP S/4HANA 2022

Re: Grantor Management in S4/Hana

Re: Beam Governments out of the “Digital Stone Age”

Re: Grantor Management blog in CRM Community