Hi
I want to know if it is posible to create SAP Marketing Cloud Campaigns for Whatsapp.
Also i need to know if it is posible to create voice campaigns.
Regards.
Hi,
We have SAP Contact Center FP16 configured and working for chat with ECF functionality. It really works great, but we want to see the customers's email in the interaction window of the Communication Panel.
As we can see in help.sap.com guides...
Hi
I need to create a meesage content in SAP Mktng Cloud via API. I'm following the instructions of https://help.sap.com/viewer/0f9408e4921e4ba3bb4a7a1f75f837a7/2105.500/en-US/cf542a31abbb411d8421fde93b19e7f9.html?q=%20API_MKT_CAMPAIGN_MESSAGE_SRV ...
Hi,
We need to add in the ECF Visitor Chat, a functionality for the user to receive the transcript of the conversation with the agent by email.
I found the following info, but it's not clear for me how can i do it.
https://help.sap.com/viewer/b...
Hi,
I'm start studying SAP Commerce Cloud on Public Cloud. I understand that it is necesary to create a Git repository for configuration files. I have the following questions about that:
1. What is the best practice to create the Git Repository? ...
Hi Jukka, thanks for your information.I already have the customer created in the directory with basic informaytion (phone and email). I started various chat sessions, but te interactions doesn't appear in the customer details info of the directory, m...
Hi Kunal, thanks for your answer. Our scenario is as follows:We want to create email messages in SAP Marketing Cloud via API. We already create campaigns without problem. We create a system communication and a communication arrangement to scenario SA...
Hi Jukka:Thanks for your answer. Our system version is SAP Contact Center 7.0.16.100 On premise. We are olny using Chat and voice functionalities, we are not using email.I hope that you or someone can bring me more additional info about how to send t...
