For scenarios, where ticket is getting created automatically from Incoming emails via various channels, there is a requirement to calculate SLA how long it took to create the ticket for Unassociated Emails by the agents. For this purpose, we needEmai...
Hi guys,
I have used a Value mapping function to determine Language field based on Sales Org. But the node in which this LANGU_ISO exists in 0..n
So the value mapping only works for the first instance. And the value remains blank for the 2nd and ...
Hi Folks,
Can someone tell how to find out if we are on an Enterprise Edition of Cloud Platform Integration or on PI Edition?
Is it somewhere we can see in the portal or any indication?
Regards,
Abdul
Hi,Do we have an option for URL Mashup instead of HTML Mashup like a Hyperlink to navigate in a separate browser tab? I could not find this option in 2. Regards, Abdul
Hi,These steps are for HTML Mashup. Do we have an option to create a URL Mashup like just a hyperlink instead of loading the page within C4C? ThanksAbdul Rasheed
Hi Sai,Please look for Enterprise features in your CPI. For instance , the integration advisor. If you have integration advisor, then you are on Enterprise edition.
Hi Anda,Yes the issue was resolved. I used removecontext function and was able to resolve itTry using this option. If you still face the issue, share the scenario. May be I can helpRegards, Abdul
