using SI Email Address

[#1]

Hi all,

I am looking to see if I can use the SI EMAIL ADDRESS placeholder in anything other than email?

Basically, we have the remedy universe ITSM and I know what a nightmare that is!  It has been set up with all users logging in with their email address, however our BI 4 application uses a different login ID.  We do have the email address filled in.

I am wondering if there is a way I can put into the universe something that tells it to look up the email address in the user account (currently it uses @variable ( bouser) to check the user login and of course there is no match).

Hoping someone can help!

[manikandan_elumalai]

As long as the email id is not updated while creating user you cannot extract it from repository.

Thanks

Mani

[former_member274407]

Hi Sorry I don't understand what you are saying.  We have the BMC ITSM universe and there is a people table in there with all the users email addresses.  We log into BI using Employee ID.

I have created a user attribute to take the contents of %SI EMAIL ADDRESS% and I have created both an object and a filter in the universe to reference the attribute and compare to the field in the table.

It seems to work .... but throws up a prompt.

Is there anyway I can turn the prompt off??