Unable to Launch SAP Generative AI Developer System-Based Certification Assessment (C_AIG_2604)

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Hello SAP Community,

I’m currently taking the SAP Certified – SAP Generative AI Developer certification assessment (C_AIG_2604), but I’m experiencing a technical issue that prevents me from accessing the system-based assessment environment.

I was able to access the certification exam page and schedule my assessment for October 23, 2026, at 1:00 PM. However, when I click the System Based Assessment activity, the page fails to load and displays the following error:

“Sorry, we ran into an issue, but we're on it.”

On subsequent attempts, I also encountered a 404 page stating, “Sorry, we couldn't find that page.”

I checked the browser developer console and found repeated HTTP 404 errors for resources under /_next/data/ associated with the sap-generative-ai-developer assessment page. There were also some ERR_CONNECTION_RESET errors.

I have already tried using different browsers, including Google Chrome and Microsoft Edge, and even tried accessing the assessment from another laptop. Unfortunately, the problem persists.

Interestingly, I can still access the certification exam page, and the assessment countdown was visible even though I could not open the assessment environment. I have already submitted a support ticket to SAP Certification Support.

My questions are:

1. Has anyone encountered the same issue when launching the SAP Generative AI Developer system-based assessment?

2. Could this be a problem with the assessment launch service or backend configuration?

3. Is there anything else I can safely try while waiting for SAP Support?

4. If the technical issue prevents me from accessing the assessment while the timer is running, can SAP restore my attempt or provide a replacement attempt?

I would appreciate any advice from SAP experts or anyone who has experienced a similar issue.

Thank you for your help!