Unable to Delete Users with important functions

[#1]

Multiple users with important function have left org with active SAP accounts.  Need to remove and delete users with important functions but unable to do so with Super admin access.

--- Steps to Reproduce ---

Select user select delete unable to delete.

*Note To SAP:
I grant permission to SAP Support to connect to my impacted non-production environments and use these steps to be reproduced, even if these steps lead to changes. My permission remains in place until the issue is resolved unless I give other instructions to SAP Support.

--- Support Assistant ---
Q: What kind of issue do you have with SAP Universal ID (UID)?
A: None of these


--- Issue Date (UTC) ---
DIGITS-08-15 22:49:36 - DIGITS-08-15 22:49:36

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[SAPSupport · Accepted solution]

1.Multiple users with important function have left org with active SAP accounts.  Need to remove and delete users with important functions but unable to do so with Super admin access.

--->

Based on your description, I understand that you have two issues. The first one is that some S-users have already left your company, but these S-users hold important function roles, so your super admin is unable to delete them.

Regarding this issue, please provide me with the list of these S-users and let me know which S-user you would like to transfer these important function roles to.

I will handle the operation on the backend for you.

2. Need permissions granted for partner user manager administrator or partner user manager super admin.  All people with this permission have left the company and are unable to manage partner users.

---->

Regarding your second issue, I'm sorry to inform you that our team does not have the authority to manage permissions related to partner S-users.

The following two options are available for your consideration.

• If the S-users who are leaving are still in the handover period and their S-users can still log in to SAP for Me, you can ask them to follow the KBA below to copy their permissions to your current super admin.
  

  1614304 - How to use the Copy Authorization feature for S-user IDs - SAP for Me

• If these S-users have already left the company and cannot be reached, please contact the partner support team to handle the operation on your behalf. The method to contact the partner support team is as follows.
  
  • Navigate to the designated URL：  https://partneredge.sap.com/en/welcome.html
  • Click Get Support to reach out to the dedicated Partner Support team for assistance.
  • Or access partner solutions tab in SAP for Me for further help. You may refer to the attachment.

  The partner support team will provide professional answer about your questions.

  Please also see this KBA for more info:

  3165784 - How to get assistance for Partner Dashboards and the related partner cards - SAP for Me

Thank you.