TrustServices Credentials problem

[former_member192818]

Hi,

I installed the Adobe Document Services by importing the ADSSAPOFF16_0-20000262.SCA file into my SP16 installation. After a few hickups which needed MSSQL Server parameters to be changed the Software Deployment Manager imported all the components in the Software Component Archive.

So now I need to install the TrustManagerServices\trust\credentials. However this directory has not been created as a result of the deployment of the SCA.

I downloaded a credential file from SDN and tried to create the above directory in
usr\sap\J2E\SYS\global\AdobeDocumentServices but to no avail. I get the below mentioned exception.

name=com.adobe~DocumentServicesConfiguration,j2eeType=SAP_J2EEServiceRuntimePerNode,SAP_J2EEClusterNode=19311950,SAP_J2EECluster="" listCredentials [Ljava.lang.Object;@4a422 [Ljava.lang.String;@b3f3ca ] 
[EXCEPTION]
 {0}#1#javax.management.MBeanException:
Exception invoking method listCredentials
	at com.sap.pj.jmx.introspect.DefaultMBeanInvoker.invoke(DefaultMBeanInvoker.java:80)
	at com.sap.pj.jmx.mbeaninfo.AdditionalInfoProviderMBean.invoke(AdditionalInfoProviderMBean.java:289)
	at com.sap.pj.jmx.server.MBeanServerImpl.invoke(MBeanServerImpl.java:944)

caused by

Caused by:

com.adobe.service.sap.configuration.ConfigurationException: An error occurred while indexing the credential files:
com.adobe.service.sap.configuration.ConfigurationException: An error occurred while locating the document services trust manager:
com.adobe.service.sap.configuration.ConfigurationException: Unable to locate the document services trust manager
	at com.adobe.service.sap.configuration.ConfigurationService.listCredentials(Unknown Source)

and finally

com.adobe.service.sap.configuration.ConfigurationException: An error occurred while indexing the credential files:
com.adobe.service.sap.configuration.ConfigurationException: An error occurred while locating the document services trust manager:
com.adobe.service.sap.configuration.ConfigurationException: Unable to locate the document services trust manager
	at com.adobe.service.sap.configuration.ConfigurationService.listCredentials(Unknown Source)

So, my questions are...

1. Is there a problem with my installation since the directory TrustManagerServices\trust\credentials did not automatically get created when I deployed ADSSAPOFF16_0-20000262.SCA.

2. If there is no problem, or if there are some additional steps in the installation, any hints or suggestions will be helpful.

Regards

Sumit.

[maarten_duits2 · Accepted solution]

Hi Sumit,

Take a look at this post:

I hope it help.

Regards Maarten.

ps. if answer is helpful pls reward points.

[former_member192818 · Accepted solution]

Thanks Maarten,

Let me try it. Will let you know.

Sumit.

[former_member192818 · Accepted solution]

Maarten,

That weblog solved my problem.

Best Wishes

Sumit.

[Former Member · Accepted solution]

Hi:

excuse me, but how to restart WAS??? also in the services list of Visual Admin?

Thank you

Tony

[Former Member]

Just restarted the Document Services Trust Manager Services

[Former Member]

Hi Sumit,

1. Firstly the folder structure that has to be created is TrustManagerService\trust\credentials and not TrustManagerServices\trust\credentials.I am not sure if this is the reason for the error,but you can still correct it and check it out.

2. Secondly you have to register the password for the credentials from DocumentServicesConfiguration via the visual admin?

try these and revert back if the issue persists.

Regards,

Uma

[Former Member]

Hi, Umadevi:

i've this problem,too. and i wonder what do you mean "register the password for the credentials". is it to browse the *.pfx file, then type and confirm the password related?

but once i click the "brower" button, the exception is raised, just as Sumit met.

and thanks for your information!

Tony

[Former Member]

Hi Wang,

That is exactly what you have to do for registering the password.what exception do you get when you click the browse button?.Have you ensured that the required credential file is there in the desired location?

Regards,

Uma

[Former Member]

Hi Umadevi:

Yes

To be detailed, what I've installed is <b>"SAP NetWeaver Sneak Preview Sp 16 Full Java Edition"</b>, I laid the credential files to <b>"E:\usr\sap\J2E\SYS\global\AdobeDocumentServices\TrustManagerService\trust\credentials\P13_JUL06_0001974.pfx"</b>.

Is it OK?

But now once I clicked the "brower" button, Visual Administrator immediately DUMP, no any response.

What's happened, god?

btw, can you tell me which entry should i create in ADSCets view? can i randomly select an entry from "<b>TrustedCAs</b>" for import?

thank you very much!

Message was edited by: dongcheng wang

[former_member192818]

Uma,

Regarding your point number 1. - The folder TrustManagerService\trust\credentials has not been created when I import the Adobe Component Archive.

I tried to register the password for the credentials(downloaded from SDN) from DocumentServicesConfiguration import from the Visual Admin. But like Wang said, I get three exceptions, and the Browse button for the certificate does not work. My starting post has these exceptions.

I am afraid there are some post installation steps that need to be done for getting the Adobe Doc Services up and running. Check your folder
usr\sap\J2E\SYS\global\AdobeDocumentServices. This should have a complex folder structure. I have only one folder in this directory, which has nothing to do with TrustService Certificate.

Again, any help will be appreciated.

Thank you for your help.

Sumit.