Solution Manager Integration with Maximo

[former_member184114]

Hi All,

I believe all you know what is Maximo. Those who do not know, I would like to take an opportunity to brief them about the same.

Maximo is a ticketing tool from IBM. This tool is basically used to record and keep track of all change requests taking place in SAP landscape.

Having explained in brief above about Maximo, may somebody please tell me if this can be integrated with Solution Manager?

Has anybody done it before? If so, may you please share your experience with me?

Hope to get reply.

Regards,

Faisal

[former_member184114]

May anybody please reply to this thread?

Regards,

Faisal

[mateus_pedroso]

I kindly ask you to check the notes 529754, 962383 and the documentation in Service Marketplace unter quicklink 'solutionmanager'

-> Functions in Detail

-> Support Area

-> Message Handling Process

-> part 'Interface between Support Desk and a Third Party Call Tracking System'

[ryan_wermager]

Faisal - did you get any information on how to integrate SAP Solution Manager with IBM Maximo? If so, can you please share it with me?

[former_member184114]

Ryan,

Currently it is not being done. However, I have some documents received for the same. I will share with you shortly.

Regards,

Faisal

[Former Member]

Hi Faisal,

If you could share your findings and docs and plan if possible , would be appreciated.

I have gone through the SAP notes for integration of Service desk with third party ticketing tools and some white papers on SDN but it does not help much.

Thanks,

Regards,

Kaustubh.