Security material - shared BTP Cloud Integration

[ramu_g4]

Hi Experts, 

We're using the shared BTP Integration Suite - Cloud Integration across different teams within our organization. We have a central service team managing topics like security material creation and management. Currently, different teams follow the SNOW process for this, but some teams are complaining that the process is complicated due to the lack of a shared process, requiring SNOW incidents for everything.Some teams are asking if others face the same issue. I understand that managing things ourselves is easier than raising SNOW incidents, but is this a significant pain point or a rare occurrence (like once a month)?Could you guide me on governance for this?

[ShaikAzmathulla]

This is a common issue in shared SAP BTP Integration Suite setups . too many ServiceNow tickets create bottlenecks, so a balance of central control and self-service is needed.

standardized workflows, and API-driven automation to reduce ticket dependency and improve agility

Regards ,