SAP ONE Support Launchpad Link does not work.

[#1]

Hello,

      Just received an email about 'Try New Support Tools Today!'. Here are my steps.

1. Clieked on Get Started.

2. Brought me to SAP page. Clicked on 'Access the SAP ONE Support launchpad'

3. Brought me to Login page.

4. Saved this link to my Favorites in Chrome.

5. Clicked the Favorite. Getting login error. Does not prompt for Login id & Password.

Thanks,

Sid.

[Former Member]

Hi Sid,

Apologies that I did not see this message earlier.  Are you still having trouble accessing the Launchpad?  The best course is to go through the Support Portal (support.sap.com), where you can install a browser passport (if you haven't already), which will eliminate the need to log in repeatedly over time.  Even so, if you access the Launchpad directly (launchpad.support.sap.com), you should still be prompted with a login window if you do not have the browser passport.  If you are continuing to have difficulty logging, please contact the SAP Support Hotline for further assistance.

Best Regards,

Jamie