SAP Marketing CUAN_IMPORT_SRV performance issue processing interaction contacts & interactions

[#1]

Dear Community,

we need to send interaction contacts and interactions to the OData interface cuan_import_srv of SAP (hybris) Marketing via SAP CPI.

We are sending both, interaction contacts and interactions in one single payload with one Import Header. The request is working so far, but the it takes 1,5 - 2 sounds to be processed!

As we have thousands requests this becomes a real bottleneck. How can speed up payload processing? Do we have to split interaction contacts and interactions in two payloads? How or what is best practice? e.g. sequential processing starting with interaction contacts and then interactions?

Or are there any other optimizations?

Thank you, best,
Peter

[Former Member · Accepted solution]

Hi Peter,

It is recommended to split up the entities. Please refer to the following:

Recommended Package Sizes and Best Practices

Furthermore, you might want to consider to leverage the new APIs such as API_MKT_CONTACT and API_MKT_INTERACTION_SRV

Hope this helps.

BR

Theo