SAP Cloud Print Manager for Pull Integration

[#1]

Hello Community,

For one of my client (SAP Public Cloud implémentation project), we need to configure the printing by installing SAP CPM in the customer print server and connect it to the S/4HPC print queues via Communication arrangement SAP_COM_0466.

The installation is well done in the customer print server.

After that, when we try to launch the service after entering the service account details, we get an error : 

... means

"Windows could not start the service Sap Cloud Print Service for Pull Integration on the Local Computer.

Error 1067 : The process terminated unexpectedly."

So we cannot proceed further with the next configuration tasks.

Do you have any workaround to share, or any fix to suggest please ?

Thank you in advance for your help.

Kind Regards,

Arthur

[sravan_aleshwaram]

Hello @AW4 

Error 1067 usually means the SAP Cloud Print Service for Pull Integration is failing during startup because of configuration, service account, certificate, or missing prerequisite issues

Check the CPM service logs first. The exact reason for Error 1067 will be available there, such as invalid credentials, missing certificate, proxy issue, or failed connection to S/4HANA Cloud.

Thanks,
Sravan

[HenrikeGroetecke]

#GenAI-Assisted Content

Hello,

Thank you very much for your question. 

I asked our internal chatbot for support, and here's the response. Please check whether the suggestions help you resolve your issue:

roubleshooting SAP Cloud Print Service Error 1067

When encountering the error ‘Windows could not start the service Sap Cloud Print Service for Pull Integration on the Local Computer. Error 1067: The process terminated unexpectedly’, there are a few steps you can take to troubleshoot and potentially resolve the issue:

1. Check Service User Permissions: Setting Up the SAP Cloud Print Manager for Pull Integration Ensure that the service user account has the necessary permissions to run the service. The user should have administration rights on the local computer and authorization to access network printers.

2. Verify Installation: Printing in the SAP S/4HANA Cloud System Double-check that the SAP Cloud Print Manager (CPM) was installed correctly. It should be installed on a Windows server with administrator rights.

3. Review Log Files: Access the error logs to get more details about the issue. You can do this by going to the Help menu in CPM and selecting ‘About’. This will provide access to the Document Log, Error Log, and Printing Log.

4. Restart the Service: Sometimes, simply restarting the service can resolve unexpected termination issues. Ensure that the service is set to restart automatically if it crashes.

5. Check Firewall and Proxy Settings: Test printing for S4HANA Cloud using SAP cloud pri… Ensure that the firewall port 443 is open and that the proxy settings are correctly configured if your network requires them.

6. Service Account Configuration: Make sure the service account is correctly configured in the CPM settings. You can change the service user from the Settings menu if needed.

7. Consult SAP Notes: Refer to SAP Notes for specific errors related to CPM. For example, Note 2690882 addresses issues with key containers not being found.

If these steps do not resolve the issue, consider reaching out to SAP support for further assistance.

For more details, see the following information:

[1] Setting Up the SAP Cloud Print Manager for Pull Integration

[2] Printing in the SAP S/4HANA Cloud System

[3] Test printing for S4HANA Cloud using SAP cloud pri...

Kind regards,

Henrike