SAP Cloud Alm classification / sub-classification documentation missing

[SAPSupport]

Hello,
The documentaion on the values and usecases for Requirements classification in SAP Cloud ALM is missing. The values are not self-eplanatory, and sometimes controversial.

When use GAP and when WRICEF ?

NOTE TO SAP SUPPORT: I give my approval for SAP Support to reproduce the described issue, while connected to my impacted non-production environments, using any steps provided in the description below or provided later, even if the steps result in a change being made, until the issue is closed.

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[SAPSupport · Accepted solution]

Dear customer,

Please refer to below SAP Community article that provides further explanation regarding the different types in SAP Cloud ALM:

Task and Requirement Management – SAP Cloud ALM or... - SAP Community 

• Gap: A completely new development which needs to be specified in detail with significant ‘as-is /to-be’ evaluation, often with no technical information or idea how to realize it at the beginning. The technical design is fully done by the developer with the help of a technical design document.  
• WRICEF (workflows, reports, interfaces, conversions, enhancements, and forms): Typical extensions, where no business background needs to be described. The consultants often know already how to implement and configure. Specifications are often already a mixture of functional and technical design. 
• Fit (configuration): For changes without coding adjustments, but only customizing. The specification is often an existing standard configuration guide and only customizing documentation needs to be maintained 
• Non-Functional requirements are used for documentation upload or parameter settings without the need to document a functional specification.  

Best regards,

SAP Support