JSP Processing Error (HTTP Error Code: 500)

[Former Member]

Hi,

I have a strange problem with a recent installation :

- BO XI 3.1 sp4

- linux

- websphere 7

I can connect to CMC, create a new user, a new usergroup, a new folder... but, when I try to add rights to my new folder (selection of the folder, and right-click to "Security"), I have the following error message :

JSP Processing Error

HTTP Error Code:   500

Error Message:

JSPG0049E: /jsp/Shared_Rights/rights.jsp failed to compile :

JSPG0091E: An error occurred at line: 23 in the file: /jsp/Shared_Rights/rights.jsp

JSPG0093E: Generated servlet error from file: /jsp/Shared_Rights/rights.jsp

/apps/WebSphere/profiles7/node/temp/nodecib3-intranet-rec/srv_boxi/CmcAppActions/CmcAppActions.war/jsp/Shared_Rights/_rights.java : 169 : The method setLocale(String) in the type ViewTag is not applicable for the arguments (JspValueExpression)

JSPG0091E: An error occurred at line: 24 in the file: /jsp/Shared_Rights/rights.jsp

JSPG0093E: Generated servlet error from file: /jsp/Shared_Rights/rights.jsp

/apps/WebSphere/profiles7/node/temp/nodecib3-intranet-rec/srv_boxi/CmcAppActions/CmcAppActions.war/jsp/Shared_Rights/_rights.java : 311 : The method setBasename(String) in the type LoadBundleTag is not applicable for the arguments (JspValueExpression)

JSPG0091E: An error occurred at line: 308 in the file: /jsp/Shared_Rights/rights.jsp

JSPG0093E: Generated servlet error from file: /jsp/Shared_Rights/rights.jsp

....

I'm really not a java/jsp specialist, so, if someone can help me to understand and solve this, I'll be very grateful !

Thanks

David

[Former Member · Accepted solution]

Hi David,

Please confirm if you followed the deployment guidelines for the product on WebSphere.

In short, you cannot dump the war files generated by BOE onto WebSphere and should use wdeploy to "predeploy" the content, generating ear files for WS, and then you can either use wdeploy to deploy them or use the WS console to upload them.

I generally recommend separating the predeploy (generating the files according to the platform they will be deployed on) from the actual deployment rather than doing both together (deployall) as if something fails, you will only have that specific step to redo (e.g.: avoid another 15 to 45 minutes recompiling of the war files).

The doc is available here:

http://help.sap.com/boe31sp4

I would also recommend you check the class loading in WS for the webapp in question (in that case CmcAppActions) and make sure it only uses the ones available for that webapp (it should not load the classes of other webapps)

https://service.sap.com/sap/support/notes/1608772

Finally, if the above does not help, you may fiddle with the jsf api as per those 2 KB

https://service.sap.com/sap/support/notes/1536383

https://service.sap.com/sap/support/notes/1528590

Hope this helps.

[Former Member · Accepted solution]

Hi Romain,

Thanks a lot for your very helpful answer !

I followed the correct instructions for deployment (predeploy, then deploy using WAS console).

I make the changes mentioned in the note 1608772 and I think it's working now.

Thank you again !

David

[Former Member · Accepted solution]

Hi Romain,

I also have same problem.

I want to access note 1608772 for solution, but when i click on the same it asking for credentials, but those credentials not working for me, can you do some needful for me.

[Former Member · Accepted solution]

Ho Rohit,

The login/password access for SAP KBA & notes is provided as part of the maintenance contract for the product.

You will need to find the "Super User" (SU) for your company who can grant you access to the Notes/KBA system.

If you cannot find the SU, you'll need your customer number or relevant info to your contract, at which point I would recommend to contact the Customer Interaction Center, aka CIC:

http://service.sap.com/contactsap

When you find your SU, this is what he'll need to do to get an account sorted for you (this is a bit of a catch22, you need access to the notes to be able to see that but the SAP admin should be able to):

Finding your Super User:

http://service.sap.com/sap/support/notes/1271517

Having the SU create a new user:

http://service.sap.com/sap/support/notes/1271482

Grant rights to a User

http://service.sap.com/sap/support/notes/1282854

Best regards