ITSM setup - incident management & CHARM - initial setup

[#1]

Hi All,

I'm very new to the ITSM and CHARM. I dont know how to configure Incident management in ITSM with custom mail feature , required Approval process, SLA and Service Reporting’s.

Also CHARM new implementation.

I searched in https://wiki.scn.sap.com/wiki/display/SAPITSM, but couldn't get more details on how to setup, sold-to-party, categorization, auto mail setup when the incident is created,updated and many more.

Please help to provide wiki's , sapnotes to setup the complete ITSM and CHARM

Regards,

Satish

[TammyPowlas]

Hello Satish - there are several great links with SAP KBA https://launchpad.support.sap.com/#/notes/0002507306

subset:

• Documentation for Solution Manager 7.2 Change Request Management:
  • Initial setup for Change Request Management
  • How to create a solution for Change Request Management in SAP Solution Manager 7.2

• ITSM – Service Order Configuration Guide (source: SAP)

[Former Member]

Thank you for the quick reply with the url's, Tammy!