It don't start the Server Intelligence Agent

[Former Member]

Hi Experts!!!

I have a new machine and I have installed BusinessObjects Edge Series but don't start CMS. And when I try to start the Server Intelligence Agent, this doesnt start!!!

I have reinstalled it, but it dows not work.

Any Idea???

Thanks in advance!!!!

Regards

[former_member142702 · Accepted solution]

Which OS did you install BO Edge on?

Did you modify the user credentials that are used for starting the SIA?

Regards,

Stratos

[Former Member · Accepted solution]

Hi Stratos!!!

The OS is a Windows Server 2003 and the user credentials for starting the SIA are admin user.

any idea??

Thanks

Regards

[former_member142702 · Accepted solution]

Check the Windows event log for error messages. Do you see anything there elated to SIA?

Do you have enough free disk space on your machine?

Have you tried to reboot the machine?

Regards,

Stratos

[Former Member · Accepted solution]

I have seen the Windows event log and it only just said cant start the service...

The machine has free disk space and I have restarted the machine and nothing...

Why it can be?

Thanks

[former_member142702 · Accepted solution]

Any log files created under <BOBJ installation directory>\BusinessObjects Enterprise 12.0\logging? Check there for any error messages.

Regards,

Stratos

[Former Member · Accepted solution]

This is the problem taht it not create any logs.... then I cant to know what is the error....

[former_member142702 · Accepted solution]

Is there any detailed information in the Windows event log other that it could not start the service?

What other services are available in the Central Configuration Management utility? Are you able to start those?

What kind of repository DB do you use?

Regards,

Stratos

[Former Member · Accepted solution]

In the Central Configuration Management Utility, I have 3 services (apache tomcat, SIA and winhttp). I can to start all services except SIA.

I use mysql and I have connected to the database and everything is fine...

[former_member142702 · Accepted solution]

Does your machine have more than one network cards?

Regards,

Stratos

[Former Member · Accepted solution]

Hi Stratos!!!

My machine only it have one network card...

Any idea??

thanks in advance!!!

Regards!!

[former_member142702 · Accepted solution]

Can you please go to the properties panel of the SIA and check which port is assigned to it under the Configuration tab?

Regards,

Stratos

[Former Member · Accepted solution]

Hi Stratos!!!

The port assigned is 6400.

I have reinstalled several times and I have found this error:

"Now that there are servers other than OCA servers you have to figure out how to get the machines name"

Any idea?

Thanks in advance Stratos!!!

Regards

[former_member142702 · Accepted solution]

Change this to port 6410 and try again.

Regards,

Stratos

[former_member142702 · Accepted solution]

BTW the SIA should run on port 6410. Port 6400 is normally used by the CMS.

Regards,

Stratos

[Former Member · Accepted solution]

Hi Stratros!!!!

I have solved the problem... I have actualized the system and I saw a error in the hosts file.

Thanks by all!!!!

My points for you!!!

[Former Member]

Please check if the db user is locked, if locked it might cause issues starting the SIA.