InfoView: Parameter Scrolling

[Former Member]

We've been on BOE XI 3.1 for last month or so and I've noticed my users are complaining that when they run a report with a list of parameters, they do not get a scroll bar to scroll down to the rest of the parameters for that report.

I've confirmed this and it seems to ONLY happen with the following criteria:

User is using Internet Explorer and they are running reports through InfoView application.

I've tried running reports in CMC application and it seems to show scroll bars in there... just not in InfoView. I've tried other browsers such as Firefox and Chrome and both browsers display scroll bars fine in InfoView... except Internet Explorer.

Is this a known issue?

[Former Member]

Any luck on this? We have the same issue.

[Former Member]

Hi All,

We had a raised a ticket with SAP for this issue and this fix suggested was to apply the fix pack Business Objects XI 3.1 Fix Pack 3.3.

They also suggested the following workarounds:

Workaround:

Use Java Infoview with either Internet Explorer (IE) or firefox OR

Use either Web ActiveX and Web Java viewer in .NET InfoView with IE OR

Use .NET InfoView with firefox

Thanks

[Former Member]

Hi Eric,

Were you able to resolve this issue as we are also facing the same issue. We recently upgraded to Crystal report 2008 and are facing this issue. Kindly let me know the solution.

Thanks.

[former_member142702]

Which version of the IE did you check with?

Regards,

Stratos

[Former Member]

We're experiencing this on IE8.

Edited by: Eric B Choi on Nov 17, 2010 5:38 PM

[former_member142702]

Can you confirm that you are using the compatibility mode of IE8 when viewing the parameter panel.

Regards,

Stratos

[Former Member]

Hi, yes.

In fact, the setting for "Display itnranet sites in Compatibility View" was already checked (and is uncheckable).

I've tried again with forcing "Display all websites in Compatibility View" and the result remained the same.

[former_member142702]

DO you have any SPs or FPs installed?

Which kind of reports are we talking here? CR, DeskI or WebIs?

Regards,

Stratos

[Former Member]

Sorry I should have specified.

We run Crystal Reports only.

[former_member142702]

WHich version of the CR Designer did you use to built those? Which data sources do you fetch data from?

Regards,

Stratos

[Former Member]

Hello again.

These reports are created in CR Designer 2008. I also have older reports created under CR XI R2 on the same BOE server and they show the same symptoms.

[former_member142702]

Are those reports based on SAP BW or R/3 data sources?

Regards,

Stratos

[Former Member]

I'm not entirely sure what SAP BW or R/3 data sources are but all these reports run off our business systems database (all of which are Oracle databases) and each report has it's own custom SQL that it will run against the database to retrieve the data it needs. Basically, they connect through ODBC.