Increasing timeout in SAP API Management

[former_member766496]

Hi SAP Community, We are developing an API proxy above a SAP Successfactors to pull data out of SuccessFactors.

Due to the huge load of data, SuccessFactors is taking more than 55 seconds to respond. I would like to check if there is a way to increase the timeout settings in the proxy level or at the platform level?

Thank you.

[dr_vup · Accepted solution]

Hi!

Yes, this is possible by using endpoint properties. Check out apigee documentation.

I think you're looking for "keepalive.timeout.millis" and "connect.timeout.millis"

Regards,

Cedric

[former_member766496 · Accepted solution]

Thanks Cedric, Should I add them in proxy endpoint?

[dr_vup · Accepted solution]

You can find the difference between TargetEndpoint and ProxyEndpoint as well inside the linked documentation. So you can differ, what suits you more 🙂

[former_member766496 · Accepted solution]

thanks alot. One last question, there is no documentation on this from SAP right. Reason being: I would like to understand till how long can i extend it till. In Apigee there is the virtual host settings and message processor settings too.

[dr_vup · Accepted solution]

Yes, you're right. The documentation from SAP is limited. But I've got the feeling they are trying to collect necessary things - fingers-crossed ,-)

Check out this link to SAP Documentation and find the parameters too.

[former_member766496 · Accepted solution]

thanks alot!

Hong Yaw

[AlexeyP]

Sorry, I thought it was not possible to change a timeout for a proxy, here is the limits documentation page. We had a similar issue with the SF API but resolved it using pagination.

In general, we've found 55s timeout to be very restrictive and would like to be able to increase it where required but I thought it was not possible.

Regards,

Alexey

[former_member766496]

Hi Alexey, i think now we can increase the timeout beyond 55 seconds. Please refer to this article. You will need to contact SAP support to increase timeout settings at platform level

https://launchpad.support.sap.com/#/notes/0003078092

[philippeaddor]

I just had the same issue. Unfortunately, it's not possible to extend it beyond 55s as per this note: https://me.sap.com/notes/2680530/E

So we unfortunately need to try to use pagination or request fewer data per call.