Host Availability Alerts Generated for managed system During Planned Patching of FRUN system

[#1]

We observed that SAP Focused Run generates "Host Not Available (Host Server)" alerts and corresponding incidents when managed systems are intentionally taken down during planned patching activities.

Example alert:

Plain TextHost Agent Availability [Critical]Collection didn't finish in time. Remote Host Ping [Okay]Request Timed Out.

We would like to understand whether SAP Focused Run provides a standard mechanism (e.g., maintenance mode, blackout period, or alert suppression) to prevent Host Availability alerts and incident creation for managed systems undergoing planned maintenance.

Please advise on the SAP-recommended approach and any relevant SAP Notes for handling scheduled patching activities

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[SAPSupport · Accepted solution]

To ensure that planned downtime is appropriately considered in monitoring and reporting, we recommend utilizing the IT Calendar and Work Mode Management functionalities.

These features allow you to schedule and manage planned maintenance windows, helping to prevent unnecessary alerts and ensuring accurate monitoring during defined downtime periods.

For detailed information and configuration guidance, please refer to the following documentation:

• IT Calendar and Work Mode Management – SAP Focused Run Expert Portal

Best Regards,
David