Facing issue with Decentralized FFID

[#1]

Hi Folks,

I am logging into the SAP system using my user ID and ran the transaction /GRCPI/GRIA_EAM.

I could see the list of Firefighters assigned to me, so I clicked the Logon button for one of the Firefighter IDs.

I then entered the reason code and activity details, and clicked the checkmark to open the Firefighter session.

After this, FFID remote window is not opening at all. Could you anyone please help here.

[Mate]

HI KarthikKumar31,

I suggest to check SU53 for missing authorizations and/or check whether the maintained RFC connection (Plugin SPRO parameter 1000) works properly. You should also check the authorization of the FFID and the RFC user as well with SU53. These are the most probable reasons from the symptoms you described (however not the only ones). If these are not gives any answer I suggest to open a Customer Case for the issue for a proper analysis.

Best regards, Mate

[olgavlachova]

Hi @Mate, good direction! Especially in case of issues happened non-dialog user, I prefer to start STAUTHTRACE filtered to only this specified user account. STAUTHTRACE will record all checks, successful and failed ones. It shows what happened while FFID walked through logon. Much more useful details, compared to SU53 that displays only the result of last authority check. Good luck and fingers crossed @KarthikKumar31 BR, Olga

[Mate]

Hi olgavlachova. Indeed STAUTHTRACE is a better tool than SU53, however it is also more complex and requires additional authorization(s) which an enduser not neccessary has. SU53 is good for quickly check the last auth checks, STAUTHTRACE is for analysing the issue. For starting to determine the root cause of this particular case, SU53 is enough, then you can go further with STAUTHTRACE. Best regards, Mate

[KarthikKumar31]

Hi Mate, Olga, Thank for the replies. We checked all the related RFCs and Authorizations. However, we couldn't find anything conclusive. We have also raised a case with SAP for the same. Still awaiting feedback. STAUTHTRACE was not checked. Let me check this and get back. Thanks again!! Best Regards, Karthik

[KarthikKumar31]

Hi Mate, Olga, we could not find anything from STRUST. Also, there is no solution yet provided in the SAP Case. Thanks and Regards, Karthik Kumar

[PujaSingh]

Hi Karthik, did you get any solution from SAP on this issue?

[KarthikKumar31]

Hi Puja, No still no resolution!