Event Data Change triggering process hangs in the process chain

[#1]

Hi,

In a daily running process chain we have an event data change trigger for broadcast setting which goes to long running status very often and ultimately we have to cancel the job in precalcserver and manually execute the reports based on it. This step fails very often and  rarely it gets executed in the chain with a green status. I want to know the reason for the failure and the solution for permanent fix.

On digging through the respective logs thru SLG1 I found the following error messages for the same. Please find it below if it can help u in analysis

Any inputs will be a great help!!

Thanks

Kavya

[rsac]

it's related to precal server, I guess it failed due to lack of memory or setting issue.

Please do following

1 Clear all precal server pendings

2 After this, restart the server.

3 Execute again.

[Former Member]

Thanks for ur reply, Basis team will restart the precal servers everyday. But still the issue persists

[rsac]

I suggest to open a ticket with SAP.  Let this be handled by the SAP Support - BW team, as there are not many KB's on this to look for.

They'll guide you the best.