on 2024 Sep 21 10:57 AM
The customer has issued a Tax Invoice with the Bill To/Ship To Address ID as "S D CORPORATION," but in the BP Master, the Address ID is recorded as "SD CORPORATION."
Upon reviewing the BP Master change log, we did not find any irrelevant entries related to the Address ID. Could you please advise what might be the reason for this discrepancy, and how we can check if the user updated the details from the backend?
According to the BP Master log, the Address ID was updated from "S D CORPORATION" to "SD CORPORATION" at 18:34:33 on 20/09/24, while the invoice was created earlier, at 15:09:13 on the same day.
Your guidance on this matter would be greatly appreciated.
Request clarification before answering.
You have already found the reason yourself. First the invoice was created and then the address ID was changed in the business partner master data. This change does not affect invoices that were already created at this time. When master data is changed, no documents are automatically changed. Address ID in the open invoices must be changed manually. That is why the old address ID remained in the invoice.
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