Error P004 while activating Cloud Integration capability in SAP Integration Suite Trial

[#1]

Hello SAP Community,

I successfully subscribed to SAP Integration Suite using the trial service plan. However, activation of the Cloud Integration capability repeatedly fails with the following message:

“Error P004: Activation of Cloud Integration capability has failed. Please try again later.”

Before this issue, the previous Integration Suite tenant entered decommissioning after the subscription was deleted. I waited until decommissioning completed and then successfully subscribed again. However, Cloud Integration capability activation is still failing.

Details:

- Service: SAP Integration Suite

- Service plan: Trial

- Capability: Cloud Integration

- Error code: P004

- Subdomain: 4daaa824trial

- Provisioning date: October 6, 2026

- Message Queues: Not selected

Troubleshooting already performed:

1. Waited several hours and retried the activation.

2. Signed out and signed in again.

3. Cleared browser cache and cookies.

4. Tried using a private/incognito browser window.

5. Verified that the Integration_Provisioner role collection is assigned.

6. Retried activation without enabling Message Queues.

The Integration Suite subscription is successful, but the Cloud Integration capability remains in “Failed” status.

Could an SAP expert please check whether Cloud Integration provisioning is stuck for this trial tenant or advise how to resolve Error P004?

I have attached a screenshot of the error:

Thank you

[natthayak]

I hit the same family of errors (P004, then CPI100) on a BTP Trial subaccount and fixed it. In my case the entitlements and role collections were all correct (integrationsuite-trial assigned, Integration_Provisioner + Subaccount Administrator present), so it was not a permissions issue. The provisioning state of the subscription itself was corrupted.

What worked:

1. Check the prerequisites first: entitlement integrationsuite-trial (1 unit) on the subaccount, and role collection Integration_Provisioner assigned to your user. Log out and back in after changing roles.
2. Deactivate other capabilities (e.g. API Management) and retry activating only Cloud Integration. This did not fix it for me, but it rules out a conflict.
3. Delete the Integration Suite subscription and wait for decommissioning to finish. Subscribing too early gives "You can't subscribe to the service as decommissioning is in progress".
4. Because the old subaccount kept getting stuck, I created a new subaccount, removed the Integration Suite entitlement from the old one to free the global quota, added it to the new one, subscribed, assigned Integration_Provisioner, and activated only Cloud Integration. It went Active immediately.