Error during Knowledge Management startup!

[#1]

Hi All,

in my portal, whenever I click on any KM related page its giving the error as I mentioned below. It was working fine earlier. Really not sure what went wrong here. Tried restarting the whole J2EE engine but didnt help. What should I do? Seems some configuration related issue. Please help.

<b>Error during Knowledge Management startup!

Please contact your system administrator

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</b>

Additional information:

java.lang.Exception: com.sapportals.portal.security.usermanagement.IUserFactory.getEP5User(Lcom/sap/security/api/IUser;)Lcom/sapportals/portal/security/usermanagement/IUser;

at com.sapportals.wcm.portal.service.KMServiceImpl.afterInit(KMServiceImpl.java:236)

at com.sapportals.portal.prt.core.broker.PortalServiceItem.__initServiceInstanceStep2(PortalServiceItem.java:867)

at com.sapportals.portal.prt.core.broker.PortalServiceItem.startServices(PortalServiceItem.java:1081)

at com.sapportals.portal.prt.core.broker.PortalAppBroker.startLoadOnStartupServices(PortalAppBroker.java:1547)

at com.sapportals.portal.prt.core.broker.PortalAppBroker.start(PortalAppBroker.java:1502)

at com.sapportals.portal.prt.core.broker.PortalAppBroker.startNonCoreApplications(PortalAppBroker.java:1453)

at com.sapportals.portal.prt.runtime.Portal.init(Portal.java:383)

at com.sapportals.portal.prt.core.PortalCoreInitializer.coreInit(PortalCoreInitializer.java:54)

at com.sapportals.portal.prt.dispatcher.PortalInitializer.(PortalInitializer.java:129)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doSetupPortalInitializer.run(Dispatcher.java:161)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.initDispatcher(Dispatcher.java:359)

at com.sapportals.portal.prt.dispatcher.Dispatcher.access$000(Dispatcher.java:42)

at com.sapportals.portal.prt.dispatcher.Dispatcher$InitRunner.run(Dispatcher.java:114)

at com.sapportals.portal.prt.dispatcher.Dispatcher.init(Dispatcher.java:392)

at com.sap.engine.services.servlets_jsp.server.runtime.context.WebComponents.addServlet(WebComponents.java:134)

at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.loadServlets(ApplicationThreadInitializer.java:376)

at com.sap.engine.services.servlets_jsp.server.container.ApplicationThreadInitializer.run(ApplicationThreadInitializer.java:110)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:94)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:162)

javax.servlet.ServletException: com.sapportals.portal.security.usermanagement.IUserFactory.getEP5User(Lcom/sap/security/api/IUser;)Lcom/sapportals/portal/security/usermanagement/IUser;

at com.sapportals.wcm.portal.proxy.PCProxyServlet.service(PCProxyServlet.java:134)

at com.sapportals.portal.prt.core.broker.ServletComponentItem$ServletWrapperComponent.doContent(ServletComponentItem.java:110)

at com.sapportals.portal.prt.component.AbstractPortalComponent.serviceDeprecated(AbstractPortalComponent.java:209)

at com.sapportals.portal.prt.component.AbstractPortalComponent.service(AbstractPortalComponent.java:114)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.component.PortalComponentResponse.include(PortalComponentResponse.java:215)

at com.sapportals.portal.prt.pom.PortalNode.service(PortalNode.java:646)

at com.sapportals.portal.prt.core.PortalRequestManager.callPortalComponent(PortalRequestManager.java:328)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:136)

at com.sapportals.portal.prt.core.PortalRequestManager.dispatchRequest(PortalRequestManager.java:189)

at com.sapportals.portal.prt.core.PortalRequestManager.runRequestCycle(PortalRequestManager.java:753)

at com.sapportals.portal.prt.connection.ServletConnection.handleRequest(ServletConnection.java:232)

at com.sapportals.portal.prt.dispatcher.Dispatcher$doService.run(Dispatcher.java:522)

at java.security.AccessController.doPrivileged(Native Method)

at com.sapportals.portal.prt.dispatcher.Dispatcher.service(Dispatcher.java:405)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.servlet.InvokerServlet.service(InvokerServlet.java:153)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.runServlet(HttpHandlerImpl.java:385)

at com.sap.engine.services.servlets_jsp.server.HttpHandlerImpl.handleRequest(HttpHandlerImpl.java:263)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:340)

at com.sap.engine.services.httpserver.server.RequestAnalizer.startServlet(RequestAnalizer.java:318)

at com.sap.engine.services.httpserver.server.RequestAnalizer.invokeWebContainer(RequestAnalizer.java:821)

at com.sap.engine.services.httpserver.server.RequestAnalizer.handle(RequestAnalizer.java:239)

at com.sap.engine.services.httpserver.server.Client.handle(Client.java:92)

at com.sap.engine.services.httpserver.server.Processor.request(Processor.java:147)

at com.sap.engine.core.service630.context.cluster.session.ApplicationSessionMessageListener.process(ApplicationSessionMessageListener.java:37)

at com.sap.engine.core.cluster.impl6.session.UnorderedChannel$MessageRunner.run(UnorderedChannel.java:71)

at com.sap.engine.core.thread.impl3.ActionObject.run(ActionObject.java:37)

at java.security.AccessController.doPrivileged(Native Method)

at com.sap.engine.core.thread.impl3.SingleThread.execute(SingleThread.java:94)

at com.sap.engine.core.thread.impl3.SingleThread.run(SingleThread.java:162)

I have a copy of the application.log and defaultx.trc file corresponding to the error. If anybody needs to see it I can mail it to them. PLEASE HELP!!!

Thanks & Regards,

Shubhadip

[Former Member]

Hi Shubhadip,

did you solve the problem?

I have the same problem. I installed a new Portal on WebAS 6.40 with SP9 and everthing is working fine. But after applying SP15 I get the same error!

Any solution so far?

Thanks

Olaf