Error creating new service instance CAP, HANA Cloud

[#1]

Tutorials: https://developers.sap.com/tutorials/hana-cloud-cap-create-database-cds.html
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Step 5 of the tutorial - creating a new service instance I receive this error message:

With the same trial account I already was able to create service instances.

Failed to open connection to the database, because of: Failed to get connection for database '746ad55b-5916-484a-8436-72528e8394f8' (746ad55b-5916-484a-8436-72528e8394f8.hana.trial-eu10.hanacloud.ondemand.com:443), because of: SAP DBTech JDBC: Cannot connect to jdbc:sap://746ad55b-5916-484a-8436-72528e8394f8.hana.trial-eu10.hanacloud.ondemand.com:443 [Object is closed: com.sap.db.jdbc.SecureChannelSession@772e7302 746ad55b-5916-484a-8436-72528e8394f8.hana.trial-eu10.hanacloud.ondemand.com:443 ConnectionID:0 SessionID:0 on sun.nio.ch.UnixAsynchronousSocketChannelImpl[connected local=/10.155.57.107:40468 remote=746ad55b-5916-484a-8436-72528e8394f8.hana.trial-eu10.hanacloud.ondemand.com/18.157.215.35:443]].

[SaranyaSampath]

Hi,

I am facing same issue in production environment not trial one while creating service instance. Kindly suggest fix to resolve this issue

Thanks
Saranya

[dvankempen]

Hi Wolfgang,

See the response from product management earlier this week on a similar issue

• https://answers.sap.com/questions/13326102/trail-hana-db-instance-connect-failed.html?url_id=text-gl...

[WFlats]

Hi Denys,

thanks for the quick reply.

However, it seems to be a different root case.
I cannot create the service instance, not restarting an existing one again.

But anyway it seems some of your colleagues are working on it anyway. So I will wait.

[dvankempen]

FYI

The issue has been resolved, cf

https://answers.sap.com/questions/13329823/error-in-sap-hana-cloud-db-access-and-new-instance.html?c...