Difference between Change request and Service request

[Former Member]

HI All,

Can any body tell me the actual difference between Change request and Service Request. Does it have any difference ? Or they are same.

[michael_devine1 · Accepted solution]

Hi,

For a change request please see this URL /people/dolores.correa/blog/2009/07/22/change-request-management-scenario-usual-questions-and-known-errors

Regards,

Michael

[Former Member]

Are you referring to the project Specific Terms ??? If yes, then following are the differences.

Change Request - Suppose user is using a Sales Report which displays Revenue by Customer. Now the user wants to see the same by Product as well which is not available in the current report. So the user raises a Change request and the development team works on it to include the same and make it avaialable for the user.

Service Request - These kind of requests are more likely raised when the user needs access to some system (raise service request to Security team), wants to move a transport to the Production box (raise Service request to Basis Team)..etc.