communication strategy missing for external send

[#1]

Dear all,

I want to send O/Cs via mail, therefore I configured the transmission medium of the output type to "external send". As well I set the communication strategy for mail to the output type. Nevertheless I receive an error, when I want to save the O/C with a new message. Please be so kind and take a look at the attached screenshot. Do you have any idea why the error occurs?

Best regards,

Benjamin

[Former Member]

I'm having a similar issue, where CS01 is clearing out when I go to edit communication method in the PO and won't save. Hopefully someone has the answer!

[Former Member]

Hi Susan,

Please be so kind and take a look at the SAP-note 2017440 - Communication strategy cleared in message output  . In my case this solved the problem.

Best regards,

Benjamin