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CMC Disable User

02-28-2023 5:46 PM
john_smith73 Discoverer
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In the CMC (3.1) I am in the administrators group and can lock any account or change any password except 1 user. This user has retired and has numerous scheduled reports and we cannot un-check the "Enabled" checkbox or change his password. Any ideas why ?

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john_smith73
Discoverer
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Nope not a typo, we are on that old version! We believe we have discovered a work around, logged in as administrator we can disable and/or change the password. Since this account has scheduled reports we have decided to rename the account to a generic scheduler user (SchedUser) and change the password. We are testing this in our test environment but it looks like the way to go for us.

ayman_salem
Active Contributor
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are you still using the very old version 3.1 or is that a typo?

Check the number of users you can activate with your license as you may reach the maximum number of users.