How do i define a process item, along with the process route, i need this urgently! Please help i want to setup a workflow for the route a case should follow once the status of the case is changed and then select the user(s) the case should go to!
I don't really know any personel which could be relevant to you. A process route is sort of an adhoc workflow the user has to create and assign the agents.
But why don't you develop your own workflow for the process? It is easy to link an event of object SCASE to a status of the CASE. The event can be used to trigger your own workflow. The event linkage is done in customizing in the status table.
Bluesky
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