Cannot open a case for SFSF EC

[#1]

Dear Support.
I want to open a very high case for SuccessFactor EC, but cannot find the installation number DIGITS in my S-user. 
Please note that the super administrator and cloud administrator have provided to my S-User the right authorization, but still can't find the system 

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[SAPSupport · Accepted solution]

As I checked, your S-user * is missing relevant authorization "display cloud data" on installation *

This issue is described in KBA 2193754: S-user is unable to create or view SuccessFactors support cases - SAP for Me 

To resolve this issue, I have updated your authorizations.

You should be able to create case for system * as the screenshot.