Cache Update issue in integration directory

[former_member435556]

Hi

We are facing strange behavior in pi 7.5(dual split) system of cache update, when we are creating new scenario in ID we are facing error "update cache instance with the changed content failed" error appear in cache status overview in ID, also in cache notification table same error happen. we tried delta and full cache refresh but nothing changed.

when tried to run the newly created sceenrio we have error

RCVR_DETERMINATION">NO_RECEIVER_CASE_BE

No receiver could be determined

PS old scenario is working fine .

following are finding and steps taken to solve the issue but nothing helps

• SM59 INTEGRATION_DIRECTORY_HMI , RETURN 403 FORBIDDEN
• SXI_CACHE unable to refresh cache content with error.
• full cache update ( Done ) but no change.
• server restart (but nothing helps)
  

  

  

[PavanKumar]

Hi,

It is configuration issue of particular scenario.

I can observe from the attached screenshot there is a cache error related to particular interface |BS_DEV_TEAM|. can you cross verify that the interface configured correctly and do make sure all the objects exists of that particular interface?

Also,Is it Dev or Quality Server? some times if you move ID objects with out ESR objects then cache error related to ESR objects doesn't exist will come.

Regards

Pavan

[former_member435556]

Dear,

Cache problem exist when we try to change any scenario and activate the object, cache update problem arrises.

and same scenario is being created on Qas and its working fine.

[PavanKumar]

Might be some of the objects got deleted during the time.So, can you check whether this interface |BS_DEV_TEAM| objects all exists

[former_member435556]

Yes i have already seen that and it exist in Integration directory, but not updating in Sxi_cache ,basically the problem is these objects are not updating in sxi_cache ,

[PavanKumar]

ASAIK if cache not updating then the status would be in yellow color, if there are any problem with the interface objects or any other configuration issue then the would be in red arrow status.

[former_member435556]

Dear pavan.

same scenario is made in Qas and it is working perfectly fine, after i refreshed the full cache these error objects changed to some other interfaces which are working fine in dev , but still cache is not updating newly created scenario is not working. please help.

[PavanKumar]

Hi David,

Is Issue got resolved, can you please update reason of that error?

Regards

Pavan