BI Platform Support Tool: Error loading jvm.dll

[#1]

Hi,

In preparation for our 4.1 upgrade, I've just downloaded the latest BI4 platform support tool and I'm attempting to run it on one of our BIP servers. After having resolved the missing msvcr100.dll error (by copying the file from my laptop to the server) I'm now getting the following error message:

Error: loading: D:\BI Platform Support Tool\BiSupport\bin\server\jvm.dll

Is there something else missing from my server config in order to be able to run this?

Thanks

Christine

[Toby_Johnston1 · Accepted solution]

Hi Christine,

Thanks for posting.  We ship with the BIPST 2.0 the SAPJVM 1.8.  In one other case in the past, I've seen this issue where the SAPJVM could not be started.  In our testing here, we could not reproduce the problem.

Here's what we did for a workaround to resolve the issue:

1. Download and install the Oracle Java SE 8 JRE for Windows x64 on the client where you will be running BIPST. 
   
   
2. Once you have installed JRE8, set your user JAVA_HOME environment variable to the new location (right click on Computer, Advanced System Settings, environment variables) .  For example:   C:\Program Files\Java\jre1.8.0_71
   
   
3. Also, add the JRE8 bin folder location to your user Path variable.  For example:  C:\Program Files\Java\jre1.8.0_71\bin
   
   
4. Then once your environment variables are set, try to start the BIPST again:  Open a command prompt and run the following command: 
   
   D:\BI Platform Support Tool\BiSupport\bin>java -jar .\bitool64.jar -Xms256m -Xmx4g

Let me know if it works ok for you.

Regards

Toby

[Former Member · Accepted solution]

Hi Toby 🙂

Perfect! I can now get into it and am (hopefully) just about to generate my report.

Thank you so much for your prompt response. I'll ping back if I encounter any other issues.

Best regards

Christine

[Former Member · Accepted solution]

Hi Toby,

Not sure if this falls into your remit also but I'm trying to install the SAP Host Agent so that I can report on more aspects of our system. I have got as far as running the following command:

saphostexec.exe -install

where it's prompting me for a password for the sapadm account. However, no matter what type of password I choose I get the following message:

The password does not meet the password policy requirements. Check the minimum password length, password complexity and password history requirements. [OsUtilnt.cpp 523]

Any suggestions? What am I missing?

Thanks

Christine

[Toby_Johnston1 · Accepted solution]

Hi Christine,

The SAP Host Agent installer is trying to create the sapadm account locally on the server and the host operating system security policies (or domain policies) would be enforced.

The password should have upper case, lower case chars, numbers and special characters.  For example: Tglaj243!2kK

Maybe as a test, you could try to create a local user account yourself (for example saptest) and try setting the same password to see if it works?

Let me know how it goes.

Thanks

Toby

[Former Member · Accepted solution]

Hi Toby,

Maybe it's our server settings but even trying the same password as you suggested for a test user results in the same error message.

I'll try our server guys tomorrow and see if I can find out what it's doing and why.

Thanks for your assistance,

Christine

[Former Member · Accepted solution]

HI Toby, just to let you know that I got the password issue sorted - it seems our password complexity requirements are very tough! I'll let you know if I have any more issues.

Thanks for your prompt assistance,

Christine

[Toby_Johnston1 · Accepted solution]

Thanks for confirming back Christine!

[Former Member]

Thank you very much Toby ! worked for me as well