Auto approval process in workflow

[Former Member]

Hi,

We are implementing customized workflow with approval/rejection process

There should be a auto approval process when agent does not complete task within 3 days.

When the approval is done then we are sending emails and performing some actions.

When the auto approval happnes after 3 days we do not want the workflow to terminate but it should end.

Kindly suggest if it is possible.

Thanks & Regards

Rahul

[Former Member]

You can have the workitem logically completed instead of terminting. So think Deadlines is the option over here.

Regards,

Simin.

[Former Member]

Not answered

[paul_bakker2]

Rahul,

You can use a 'modeled deadline' to set the original workitem to obsolete after (say) 3 days.

There is a wizard available to help you with this (in ECC 6.0).

Then, on the obsolete outcome branch, you can add a new (background) step that approves

the item automatically. (This is assuming you have an 'approval' method available for the object).

hope this helps

Paul Bakker

Hanabi Technology

[Former Member]

Yes you can just complete the workflow using Process control step in the deadline branch.

Thanks

Arghadip