Authorization for Service requests

[#1]

Dear Team,

I have requested authorization to raise Service Requests but my counterparts within the project organization did not receive any request. Can you please help me to find out where my authorization request is pending and who could approve this?

--- Steps to Reproduce ---

1. Log into SAP for me
2. Move to Services & Support
3. Select Service Requests
4. Use functionality to request authorization

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[SAPSupport · Accepted solution]

As I checked in our backend, your S-User ID does not have the correct authorizations that are described in KBA 2669783 - S-user authorizations required for the Private Cloud Service Request 

application - SAP for Me

• Create Billable Service Requests Note: If templates are missing, the authorization needs to be set at the customer number or CCOE level (not just installation number level) - see KBA 3463116.
• Create Service Requests
• Display Service Requests
• Report Technical Problem is needed in order to create or display service requests

To resolve this issue, I have assigned "Create Billable Service Requests" to your S-user *. You should be able to create service request now.Kindly have a try and let me know if you still need my help.