Analysis application inaccessible

[#1]

Hi All,

We recently updated out BI platform server 4.1 to SP6.  I am facing a particularly unusual error when I open any Analysis Application.

I can see ReferenceError: EPCM is not defined in the browser. The response code is 302 but the new tab fails to load instantly.

The following requests seem to be failing:

/BOE/portal/1512102212/InfoView/MarkAsReadAction.do?objIds=2445482&appKind=InfoView&bttoken=MDAwRG5eRWs3X1g8Vk9HTm5aO2JgW1hcQGhjVlo6NTAEQ HTTP/1.1" 200 -

/BOE/portal/1512102212/zenwebclient/web.do?cafWebSesInit=true&bttoken=MDAwRG5eRWs3X1g8Vk9HTm5aO2JgW1hcQGhjVlo6NTAEQ&bttoken=MDAwRG5eRWs3X1g8Vk9HTm5aO2JgW1hcQGhjVlo6NTAEQ&opendocTarget=infoviewOpenDocFrame&appKind=InfoView&service=%2FInfoView%2Fcommon%2FappService.do&loc=en&pvl=en_US&ctx=standalone&actId=2414568&objIds=2445482&containerId=2445477&pref=maxOpageUt%3D200%3BmaxOpageC%3D10%3Btz%3DAsia%2FKolkata%3BmUnit%3Dinch%3BshowFilters%3Dtrue%3BsmtpFrom%3Dtrue%3BpromptForUnsavedData%3Dtrue%3B&tidtime=2414568-2445482-1450177580765 HTTP/1.1"

/BOE/portal/1512102212/InfoView/AddRecentDocument?objIds=2445482&appKind=InfoView&bttoken=MDAwRG5eRWs3X1g8Vk9HTm5aO2JgW1hcQGhjVlo6NTAEQ

Have any similar condition occurred. This issue is similar to White Page when starting a Design Studio App on... | SCN but instead of white page the request directly fail.

Thanks in advance.

Regards,

Abhishek

[former_member190767]

Hi Abhishek,

What version of the Design Studio AddOn is deployed against your BI4.1 SP6 deployment?

It maybe that during the SP6 update the DS AddOn has become corrupted, have you tried to redeploy the DS Web Applications (or in worse case, reinstalled DS AddOn)

Thanks
Merlijn

[Former Member]

Hi Merlijn,

Design Studio addon version being used is 1.4. We have check the reports directly from BI launchpad using the direct IP and port number. It opens fine.

But when accessed through web server the request https://mydomain/BOE/portal/zenwebclient gets truncated to https://portal/zenwebclient from the accessed BI launchpad. No web server configuration changes have been done. I have tried clearing tomcat cache too. WebI reports are opening fine. Ruling out Server issue(since opening directly.), I think some tomcat relative configuration which was reset, may be the issue. Could you suggest when can I check and localize this issue.

Thanks and Regards,

Abhishek

[former_member190767]

Hi Abhishek,

I would recommend to run a redeployment of the WAR file for Design Studio (or the full Web Stack).. to redeploy the WAR file, please check the Web Application Deployment Guide of the BI Platform (SAP BusinessObjects Business Intelligence platform 4.1 – SAP Help Portal Page) for the details..

If this doesn't workout, please open a support message

regards

Merlijn

[Former Member]

Hi Merlijn,

I did try redeploying the WAR but the issue persists. We have opened a support message. I would consider reinstalling Design studio addon if issue goes nowhere.

Regards,

Abhishek