400 Bad HTTP request

[Former Member]

Hi Guys,

Need help here. This error occurs at random in the KM and also by randam content editors. They navigate into the "Explorer" of Content Management and follow the folder structure created for their content. Upon triggering to open a folder in teh structure, the content editors sometimes get the error message: "400 Bad HTTP request". This happens to afew of them so often, such that every clicks within the folder structures all ended in the same error.

At first I thought it could be a hardware issue, so I log on to the same hardware with my userID and I do not have any problems (no 400 error message). I even ask the user to try it on a different hardware and he does not get any error with a new hardware. However, after afew weeks, the 400 error occur again for the same users with new hardware.

Does anyone experience the same issue as me?

Thanks.

Ray

[Former Member]

Hi Guys,

Thanks for the help and direction. I have actually checked and suspect that it could be my solution to the 400 Bad HTTP error.

Cause

The 400 Bad Request error is an HTTP status code that means that the request you sent to the website server (i.e. a request to load a web page) was somehow malformed therefore the server was unable to understand or process the request.

Resolution

The most common reason for a 400 Bad Request error is because the URL was typed wrong or the link that was clicked on points to a URL with some kind of mistake in it (which is not our case).

Though it's rare, the 400 Bad Request error could be an issue with the web site's server (mainly with the actual website name) that we are trying to access. Which is our case !!!

Thus, I will direct the content editors to use the direct URL to our Portal and test it over the next few weeks to see if the 400 error still occur.

Thx

Ray

[praveenkumar_gudapati]

Hi,

This occurs when the HTTP Request that is generated from browser is not understood by server.

So enable your Web browser to support http 1.1 by going to menu Tools--> Internet Options --> Advanced.

If http 1.1 is already enable, then uncheck it, anb see if this fixes the problem.

Regards,

Praveen Gudapati

[Former Member]

Hi Praveen,

Tried that and still get the same error message.

Thx

Ray

[Former Member]

Hi

i never this error so far but this this is the exact reason for this error in http world

400 errors in the HTTP cycle

Any client (e.g. your Web browser or our CheckUpDown robot) goes through the following cycle:

Obtain an IP address from the IP name of your site (your site URL without the leading 'http://'). This lookup (conversion of IP name to IP address) is provided by domain name servers (DNSs).

Open an IP socket connection to that IP address.

Write an HTTP data stream through that socket.

Receive an HTTP data stream back from your Web server in response. This data stream contains status codes whose values are determined by the HTTP protocol. Parse this data stream for status codes and other useful information.

This error occurs in the final step above when the client receives an HTTP status code it recognises as '400'.

Resolving 400 errors - general

There is a low-level program bug in the client or the Web server or both. If you do not have access to the source code for these systems, the only thing you can do is refer the problem to technical support people at the companies that developed the systems.

Regards,

vijay.

[praveenkumar_gudapati]

Hi,

Try to use a different browser like firefox to check the behaviour.

Also try clearing all temp files and cookies on your browser.

Regards,

Praveen Gudapati