Questionmark secure browser crashing

[#1]

Hello everybody,

it seems the Questionmark secure browser has a few problems. When I try to launch it for an actual exam (the sample assessment works), the Windows session fulfills all criteria, I get the following error in the Windows Application Log:

Faulting application name: Questionmark Secure for Windows Desktop.exe, version: 6.1.59.5, time stamp: 0x674071c0
Faulting module name: KERNELBASE.dll, version: 10.0.26100.4343, time stamp: 0x677e8431
Exception code: 0xe0434352
Fault offset: 0x0015f4c4
Faulting process id: 0x14F4
Faulting application start time: 0x1DBE10F02367EAF
Faulting application path: C:\Program Files (x86)\Questionmark\QS\Questionmark Secure for Windows Desktop.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 6522047c-df9b-4afc-a912-34aa1e029e6b
Faulting package full name:
Faulting package-relative application ID:

Application: Questionmark Secure for Windows Desktop.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Collections.Generic.KeyNotFoundException
at System.Collections.Generic.Dictionary`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].get_Item(System.__Canon)
at QM.QSB4WindowsDesktop.QmsbApplication.<ProcessBlackListCheck>b__43_2(System.String)
at System.Linq.Enumerable+WhereSelectListIterator`2[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()
at System.Collections.Generic.List`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]..ctor(System.Collections.Generic.IEnumerable`1<System.__Canon>)
at System.Linq.Enumerable.ToList[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]](System.Collections.Generic.IEnumerable`1<System.__Canon>)
at QM.QSB4WindowsDesktop.QmsbApplication.ProcessBlackListCheck(Boolean, Boolean)
at QM.QSB4WindowsDesktop.App.OnStartup(System.Windows.StartupEventArgs)
at System.Windows.Application.<.ctor>b__1_0(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.DispatcherOperation.InvokeImpl()
at System.Windows.Threading.DispatcherOperation.InvokeInSecurityContext(System.Object)
at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(System.Object)
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Windows.Threading.DispatcherOperation.Invoke()
at System.Windows.Threading.Dispatcher.ProcessQueue()
at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at QM.QSB4WindowsDesktop.App.Main()

I have tried it with local admin accounts, non-admin accounts, and even accounts which are not subjected to security policies, to no avail. I'm running Windows 11 on a current patch level.

Of course, SAP and or examity.com do not allow iPads for SAP exams.

Is there a way SAP or Examity could open a proper support ticket at the publisher Learnosity, and/or supply a test tool with which we can test whether a session on Windows fulfills the requirements?

Regards,

René

[dWrla]

I took a workaround - do the exam on a iMac with a recent version of MacOS instead of trying to get it running on Windows.

You need an account with admin rights in order to set a few privacy flags for Zoom, and disable the popup blocked in Safari, but afterwards, you're good to go.

But if somebody from the experts here as a good link to learnosity.com and could get an actual human supporter to have a look at the error message I mentioned in my original post, it would be absolutely great.

Also, maybe we should create a list of security software that will make the QuestionMark Secure browser crash, as I have heard from others that CrowdStrike will just do that.