Learning Hub Subscription Purchasing Error (VAL_0101)

[jcrls65]

I am trying to purchase Learning Hub subscription for the stay current assessment although every time I try to check out, an error is appearing.

"We encountered an issue with your order. (Error Code: VAL_0101)"

I have raised this to support team 5 days ago although they have not been able to provide a solution.

Wondering if anyone encountered this before and have any answer on how to fix this?

Thank you.

[Margit_Wagner]

Hi @Somdeb

If you want to purchase the SAP Learning Hub Standard edition license as an individual 
please note that as an individual purchaser (B2I), you can only make purchases by accepting SAP B2B Terms & Conditions.
As an individual purchaser, you should book the license under an organization (using your name as the company name and your home address as the postal address). For VAT purposes, you can use a dummy VAT registration number in your country's specific format.
Please follow the link provided here and fill out the information as mentioned above to proceed with placing the order.

Kind regards
Margit

Please feel free to reach out if you need any further assistance.

[Margit_Wagner · Accepted solution]

Hi @jcrls65 
Can you please share the support ticket number. I will try to follow-up with the respective team.
Kind regards
Margit

[Devulapally · Accepted solution]

Hi @Margit_Wagner,

[Devulapally · Accepted solution]

Hi @Margit_Wagner, I am facing the same issue of error val_0101 while trying to purchase learning hub subscription to stay current. I raised a ticket yesterday (729475 link https://support.learning.sap.com/#/all-tickets/ticket/729475) but no response yet from the team. Appreciate your help on this as i have only few days left to stay current with my employee central certification.

[Margit_Wagner · Accepted solution]

Hi @Devulapally 

In case this error occur in SAP Store, please reach out to  Store.admin@sap.com and the support agent will take over.
Kind regards
Margit

[Devulapally]

Hi,

I was in similar situation couple of years back (and last month) when i tried to buy learning hub as an individual. Since you have less than a week to keep current with your certifications, Fastest way to get subscription in by contacting one of your local SAP Learning partners , they can buy subscription with your SAP ID.  Partners usually need 2-3 working days (in India) to get your LHub activated.

If you have already raised a ticket with SAP i guess they can help you by directing you to a learning partner and expedite the purchase and activation.

Someone from SAP please take a note, I think SAP should seriously consider allowing individual users (who are not having a Job like me with no learning subscription from customer/partner) to buy LHub directly. Without this we individuals will end up lose time looking for partners and risk losing our certification validity.

Regards,

Jagan.

[CezaryG]

Hi,

Did anyone resolve this issue? I am having the same error when I am trying to buy the Learning Hub license for myself. 

I have entered all of the data into account and connected it with SAP Universal ID where my certificates are stored. 

Right know I am a little bit confuses, because if i am not able to buy SAP Learning Hub license by mysefl, all of my certificates will becaome invalid (first one on March 18th). I have supposed it should be no problem to buy the license for myself if I have a company registered in Poland (I am not able to get the license from my Contract providing company so I have decided to buy it for myself).

I have already created support ticked SAP Store Support Request :1000600470. @Margit_Wagner  I see that you have replied to previous cases, would you be so kind and check my case also? Thanks!

[Margit_Wagner]

Hi @CezaryG 

Has your issue been resolved?
Kind regards

Margit

[CezaryG]

Hi @Margit_Wagner, the issue has not been resolved and I have lost my certificate validation chance because of not being able to buy Learning Hub.

[YelenaB]

I had a problem with renewing my subscription also. The credit card was chanrged and it took over a week to get the license even with escalations and tickets. There is another problem - I was charged for the same subscription 3 times! I did not get an answer on extra charges and reported to the credit card company.

[narone]

I have been trying for a month now, have submitted four different orders for an individual Learning Hub subscription and despite apologies and promises from SAP still do not have my instance.  You stated that one must accept Terms and Conditions. The Terms and Conditions link brings up a pop-up that says at the top that you must click Accept or Agree but the only buttons are Print or Close - no option to Accept or Agree. 

[Margit_Wagner]

Hi @narone,

I understand your frustration.
Please be assured that I am proactive in the problem-solving process and will do whatever I can to offer a quick sustainable solution that fixes the problem, so that you can proceed with your learnings. Please  email your issue to sales@sap.com.
A member of the team will pickup the ticket. 
I am confident that the issue will be solved.
Kind regards
Margit

[Margit_Wagner]

Hi @narone,
Once you have send an email to sales@sap.com would you mind to share the ticket number?
This makes it easier to follow up with the respective team.
Kind regards
Margit

[sathisharram]

Hello, We are also facing the same error (Error Code: VAL_0101) when trying to place the LH Subscriptions. 

What is the solution for this please? 

Regards,

Sathish Arram

[Devulapally]

it looks like learning hub purchase is allowed only for partners or SAP learning partners.

[Devulapally]

Individual users (P User) will not see payment option and it defaults to invoice which upon proceeding will end up with val_010 error. P users should contact SAP learning partners for purchasing learning hub subscription.

[Somdeb]

I am also unable to purchase an individual license to SAP Learning Hub. The system will not let me proceed on the shopping cart page without company billing details. Raised SAP Store Support Request :1000443616